Privacy Policy

Baskin-Robbins Privacy and Cookie Policy

GRAND ICE CREAM (Pty) Ltd is an independent franchisee for BASKIN ROBBINS (DUNKIN BRANDS INTERNATIONAL) in South Africa.


Grand Ice Cream (Pty) Ltd (“we” or “us) wants you to enjoy every visit to This policy describes the types of personal information we may collect from you when you visit (“Website”) and other BR Online Services, and how we may use, share and protect that information. Please note, this policy does not apply to all information collected through, offline by Baskin-Robbins or through any third party sites that link off of Please read on for more details about our Privacy Policy.

Baskin-Robbins controls and operates its business and the BR Online Services from within South Africa.  Our online privacy practices are governed by the laws of South Africa. By submitting your personal information to us or our agents, through the use of the BR Online Services, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with this Privacy Policy.

1. What Kind of Information We Collect

Whether accessing the BR Online Services from your home computer or from your smart phone or tablet, Baskin-Robbins and its agents may collect some information that identifies you or relates to you as an individual (“Personal Information”), such as your:


·mailing address;

·telephone number;

·e-mail address;

·username and password (for account administration);

·information about your store visit;

·device ID, including IP address;

·geolocation (if you consent to providing it); and

·financial account information and other payment information (that you submit to us for order processing);

·additional personal information necessary for the administration of certain promotional events

We may also receive information about you from third parties. For instance, we receive information about your purchases and inquiries from our third party payment processors. Likewise, we receive information about your Facebook profile if you use Facebook Connect to register or log in to the BR Online Services. We may also receive Personal Information about you from other users sending you benefits, such as birthday coupons or gifts.

In addition, we may collect other types of data elements (“Other Information”) that do not reveal your identity or do not relate directly to you or any other individual, such as:

·browser and device information, including operating system;

·demographic information and other information provided by you that we may combine with other users of the BR Online Services or use on its own;

·mobile application usage data;

·aggregated information such as “click stream” information, entry and exit points for the BR Online Services (including referring URLs or domains), certain BR Online Services traffic statistics, page views, and impressions; and

·information collected through cookies, pixel tags and other technologies described in more detail later in this Privacy Policy.

In addition, when users request pages on the BR Online Services, our servers automatically log the IP address, browser type, internet service provider, operating system, and date and time stamps of the particular user.  The IP address is a unique number assigned to your computer in order to identify it whenever you are surfing the Web. If any Other Information is tied to Personal Information, it will be treated as Personal Information in accordance with this policy.

2. How We Use the Personal Information We Collect

We may use Personal Information about you for purposes described in this Privacy Policy or as otherwise disclosed to you through the BR Online Services.  For example, we may use Personal Information to:

·process and manage your use of our products and services;

·respond to your inquiries or requests;

·create and deliver personalized promotions, including by combining your Personal Information with Other Information, such as the amounts and types of purchases you make and benefits you receive;

·communicate with you by mail, telephone, e-mail, mobile alerts and SMS text messaging about Baskin-Robbins or our sister brand Dunkin’ Donuts, including about your orders or purchases, your services, accounts, reminders about events, contests you entered into, your requests for information, and to update you about changes to the BR Online Services;

·communicate with you, including by mail, telephone, e-mail, mobile alerts and SMS text messaging, providing you opt-in, in connection with our marketing efforts, such as when we send you offers and promotions that you can take advantage of through the BR Online Services or at your local Baskin-Robbins shop;

·allow you to send communications or benefits to friends or family through the BR Online Services.  By using this functionality, you acknowledge and agree that you are permitted to use and provide us with your friend’s or family’s name and e-mail address; and,

·further our business purposes, such as to perform data analysis, audits, fraud monitoring and prevention, to enhance, improve or modify the BR Online Services, to identify usage trends, determine the effectiveness of our promotional campaigns and to operate, improve, and expand our business activities.

When you choose to use BR Online Services, you may have the choice to receive occasional updates about our products, as well as special offers for savings at your local Baskin-Robbins and its Affiliates. We may send "transactional or relationship" communications to you, such as notices to facilitate a transaction you have conducted or messages that provide information about your existing account, using various electronic communication, including email and mobile communications. You must opt-in to receive email and mobile communications (other than "transactional or relationship" communications referenced above), including SMS text messages from Baskin-Robbins and its Affiliates.   If, at any time, you decide you would rather not receive these types of communications you can opt-out by following the instructions contained in those communications. For email communications, you may click the unsubscribe link at the bottom of any email sent from Baskin-Robbins or its Affiliates to opt-out. For text message communications, you may opt-out by texting “STOP” to the appropriate shortcode available from our confirmation text message.

3. How We May Disclose Personal Information We Collect

Your privacy is very important to us.  We generally won’t disclose your Personal Information to anyone outside of Baskin-Robbins or our sister brand Dunkin’ Donuts, except in the following circumstances.

Service Providers
We may disclose your Personal Information to third-party service providers to provide us with services such as website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services.

We may disclose Personal Information to our affiliates for the purposes described in this Privacy Policy, including for marketing purposes, and to be consistent with our goal of providing our consumers with the superior product and consumer experience that our customers have come to expect from us around the globe.  Affiliates are those companies that are under common control of our parent company Dunkin’ Brands, Inc.

Sharing at Your Request
We may disclose your Personal Information to third parties in order to perform services you request or functions you initiate, such as when you post information and materials on message boards and forums, including on our Facebook Page.   When you post information in a public forum it becomes public information.  In addition, we may disclose your Personal Information in order to identify you to anyone to whom you send communications through the BR Online Services, including through our gifting program.

Corporate Transactions or Events
We may disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.

Other Legal Reasons
In addition, we may use or disclose your Personal Information as we deem necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (3) to comply with subpoenas and other legal processes; (4) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our Affiliates; (6) to protect the rights, privacy, safety or property of Baskin-Robbins, our Affiliates, you and others; and (7) to enforce our terms and conditions.

4. How We May Use And Disclose Other Information We Collect

Similarly, we generally use Other Information for any purpose not prohibited by law.  In particular, we may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Other Information, provided that such information does not personally identify you.  The Other Information that we collect generally will not personally identify you or be correlated to you individually for external purposes.

5. How To Manage Your Account Information

You can visit the account section of the BR Online Services to manage and correct any factual inaccuracies in the information we have on file about you. Alternatively, you may contact us to request that it be updated by using our contact information below (see the “Contact” section below).

You may review and correct your Personal Information that is readily accessible through the BR Online Services or contact us to request that it be updated by contacting our Customer Interaction Center (see the “Contact” section below).

We will retain your Personal Information for as long as your account is active or as reasonably useful for commercial purposes. We will retain and use your Personal Information as necessary to comply with our legal obligations or data retention policies, resolve disputes and enforce our agreements. 

6.  How We Protect Your Personal Information

Baskin-Robbins has implemented reasonable safeguards designed to prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information provided or collected through our BR Online Services. With respect to payment card information and other Personal Information collected through our BR Online Services, we use Secure Socket Layer Technology or SSL to encrypt or scramble that information during transmission.

Unfortunately, no system or online transmission of data can be guaranteed to be 100% secure, and you should always take appropriate security measures to protect your Personal Information, including ensuring that you have up-to-date antivirus software. If you believe that your Baskin-Robbins account or any information you provided to us is no longer secure, please notify us immediately through the Contact Us information provided below.

7. Our Policy on Cookies, Interest-Based Advertising and "Do Not Track"

What Are Cookies?

Cookies are small text files placed in your computer browser directories to store your information about your use of the and your activities online (collectively, “Cookies”).  A Cookie will typically contain the name of the domain (internet location) from which the Cookie has come, the “lifetime” of the Cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.  To find out more about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, visit

How We Use Cookies

We use Cookies so that we can improve your online experience – for example, by remembering you when you come back to visit us, and making the content you see more relevant to you. Cookies also enable us to track online purchases made through

Your Control of Cookies

If you do not wish to receive Cookies or wish to manage when you accept Cookies in general, you may set your browser to reject Cookies or to alert you when a Cookie is placed on your computer.  Although you are not required to accept our Cookies, if you set your browser to reject Cookies, you may not be able to use all of the features and functionality of  For example, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use any products and services that require you to sign in.

Online Advertising also use Cookies and other technologies such as pixel tags (also known as “web beacons” or “clear GIFs”) (collectively, “Data Collection Technologies”) to help manage our online advertising program. These Data Collection Technologies are provided by our ad management partners and other third parties.
In addition, we and our ad management partners may use these Data Collection Technologies to track the actions of users of, to measure statistics of our marketing efforts, and to deliver advertisements on that may be more relevant to individual consumers and that will improve the consumer experience on the  For example, if you give us your zip code and we thus know you live in an area where a particular in-store promotion is going on (such as a new snack offering), we may deliver to you an advertisement that is specific to that promotion.

8. Social Networking And Third Party Sites

When you link to the BR Online Services through any social networking or third party sites, applications or services, please remember that you are bound by the privacy policy of the social network or third-party site, application or service, and we do not control and are not responsible for the privacy practices of such sites. You should consult the privacy policy of such sites to determine the information practices of those sites.

9. Children’s Online Privacy

Baskin-Robbins recognizes the importance of protecting the privacy of children online. The BR Online Services is intended for general audiences and is not directed to children under 13. We do not knowingly collect Personal Information from children.

If you become aware that a child under the age of thirteen (13) has provided us with Personal Information through the BR Online Services, we ask that you e-mail us  If we become aware that a child under 13 has provided us with personal information, we will take steps to delete the child’s information from our records.

10. International

Baskin-Robbins controls and operates this Website from within South Africa. Our online privacy practices are governed by the laws of South Africa.

This English-language privacy policy is Baskin-Robbins’ official statement of its online privacy practices. In case of any inconsistency between this English-language privacy policy and its translation into another language, this English-language document shall control.

11. Updates to this Policy

Baskin-Robbins may change this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will post those changes through a prominent notice on our website or notify you directly. Regardless of our efforts, we encourage you to review this Privacy Notice each time you visit the website.

14. Contact Us

If you have any questions regarding our privacy practices, you can call us at 08022754672, or you can write to us at: